Frequently Asked Questions
There's no shame in asking for help and we're happy to help! We've been serving our customers since 2009 and we pride ourselves on our honest and open customer service. Below are some of the most frequently asked questions by our customers, we thought these would help answer any questions you may have. Due to COVID-19 restrictions our customer's and staff's safety are most important to us. Our packaging facility is managed in a safe and sanitary environment and certified with a FREE SALE CERTIFICATION from the Ministry of Health. All our drivers will wear masks and ensure a no touch transfer on every delivery. All boxes and bags are sanitised before dispatched.
How soon can I get my delivery? Delivery Time-frames:
When checking out, you can choose the following delivery options. Once selected, your cart will calculate your delivery fees based on how soon you would like your order and your exact location. Choose from:
- Standard Delivery: 2-5 Business Days
- Express Delivery: Next Business Day
- Rush Delivery: Same Day (Orders must be placed before 10am)
How do I pay?:
- Credit Card: You must have your currency in TTD in order to see Credit Card payments as an option when checking out.
- Paypal: Once you select Paypal you will be directed to log in to your Paypal account to confirm your payment.
- Online Bank Transfer: When you select this option you will receive an email with our bank details for both our Republic Bank Account and our RBC Bank accounts, both accounts are Checking Accounts. Select the account you would like to transfer to and log into your online banking account to make the transfer. All account details will be sent via email.
- You can pay our drivers on delivery with cash or check payment. Please make all cheques to D Market Movers Ltd.
Can I Change My Order After Submitting?
Yes you can customize/edit your order after placing it, simply email us your name, order reference number and items you would like to substitute, add or remove. Edits must be made at least 24hours before your delivery day.
Do you deliver to my area?
We deliver Nationwide in Trinidad and wholesale deliveries to Tobago. We only ship non perishable items Internationally.
Need Further Help?
If you are still having issues, you can contact us three (3) ways
- Our Chat box found on any page of this website
- Email us at firstname.lastname@example.org.
- Call us at 221-3555
- Whatsapp us at 1 (868) 704-3972
General Checkout Notes
Problems checking out?
Remember the only way you can check out is to always:
- Check to see if items in the shopping cart are in stock.
- You'll see 3 red asterisks beside them if they're not.
- Select the shipping/carrier method.
- Select the Payment option.
- Check the 'I agree to the Terms & Conditions' checkbox.